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FAQs
Q: How much is the SECURE-A-PET® collar?
A: The standard collar with a rechargeable battery kit is $149.95 plus S/H. This price does not include the annual service plan.
Q: How much is the rechargeable kit and what is in the kit?
A: The rechargeable battery kit is $49.95 plus S/H. The kit has two rechargeable batteries and a recharging station for the spare battery.
Q: Do you have custom collars?
A: The SECURE-A-PET® custom collars have a variety of colors and patterns. One-of-a-kind custom collars are also available.
Q: Is the SECURE-A-PET® collar safe for my pet?
A: Great care has been taken to ensure the collar is safe and will cause no harm to your pet.
Q: Is the SECURE-A-PET® collar waterproof?
A: The SECURE-A-PET® collar is designed to accommodate the normal activities associated with a pet in the rain or splashing. We do not recommend full submersion.
Q: Is this a chip?
A: No. A microchip has only the ability to provide a serial number to help identify a pet if you have the correct reader. The SECURE-A-PET® system will help you to actually locate your pet utilizing GPS and our patent pending technology from your computer, cell phone, or via our customer support center.
Q: How quickly will the SECURE-A-PET® system provide me the location of my pet?
A: Under normal conditions the SECURE-A-PET® system will provide the location of your pet within 3 to 5 minutes.
Q: How accurate is the location provided?
A: The mapped location is designed to be accurate within 5 to 100 feet.
Q: Does the SECURE-A-PET® system work inside buildings?
A: The system has the ability to transmit and receive from inside a building, however in order to get a specific location, the device must be in a line of sight to the open sky to receive the GPS coordinates. Once the coordinates are received they can be transmitted from inside a building.
Q: Can I use my SECURE-A-PET® collar when I travel?
A: Yes. The coverage map for our service approximates 95% of the US population area, so with few exceptions you will have coverage.
Q: How long will my rechargeable batteries last?
A: The SECURE-A-PET® rechargeable batteries are designed to operate under normal conditions for up to one month each.
Q: How will I know when to change the batteries?
A: The SECURE-A-PET® service will provide a reminder via email, text mail, SMS, voice mail, etc., when the batteries reach approximately 25% capacity. We will continue to remind you until the battery is changed to ensure you have good batteries in the event your pet should stray and you require an "on-demand" search.
Q: Can I use the SECURE-A-PET® system to locate a loved one other than my pet?
A: No. The SECURE-A-PET® system is designed only for the exclusive purpose of helping to locate your pet. We take no responsibility or liability for the use of the device other than the purpose for which it was designed.
Q: Can the SECURE-A-PET® collar be used by all animals (pets)?
A: Generally, the SECURE-A-PET® collar can be utilized by almost any size pet with weights in excess of approximately 10 lbs. A special harness attachment can be used by pets under 10 lbs.
Q: How much does the SECURE-A-PET® collar weigh?
A: The SECURE-A-PET® collar weighs approximately 4.5 ounces with batteries.
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